Return and Refund Policy

Last updated: April 18, 2026

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At Claria Glow, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return your product within 30 days of receipt for a full refund.

1. Right of Withdrawal (14 Legal Days)

In accordance with European legislation, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal without having to provide reasons.

To exercise this right, contact us at: contact.clariaglow@gmail.com

2. Return Conditions

To be eligible for a return, your item must be:

• ✅ In its original packaging
• ✅ Unused and in perfect condition
• ✅ Accompanied by all accessories and documents provided
• ✅ Returned within 30 days of receipt

3. How to Make a Return?

Step 1: Contact us by email at contact.clariaglow@gmail.com with:
- Your order number
- The reason for the return
- Photos if the product is defective

Step 2: We will send you return instructions and a return address

Step 3: Carefully package the product in its original packaging

Step 4: Send the package to the indicated address

Step 5: Once the return is received and inspected, we will process the refund within 5 to 7 business days

4. Return Shipping Costs

Defective product or error on our part:
✅ Return shipping costs are at our expense. We will send you a prepaid return label.

Change of mind:
⚠️ Return shipping costs are at your expense.

5. Refund

Once your return is received and inspected, we will send you an email to notify you of receipt. If the return is approved, the refund will be processed to your original payment method within 5 to 7 business days.

Refund amount:
- Product price: 100%
- Initial delivery costs: Refunded only in case of a defective product or error on our part

6. Exchanges

We do not offer direct exchanges. If you would like a different product:
1. Return the current product for a refund
2. Place a new order for the desired product

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned (unless defective):
- Opened or used products
- Products without original packaging
- Products damaged by the customer

8. Defective or Damaged Products

If you receive a defective or damaged product:
1. Contact us immediately at contact.clariaglow@gmail.com
2. Send photos of the product and packaging
3. We will offer a free replacement or a full refund

9. Legal Warranty

All our products benefit from:
- Legal conformity warranty: 2 years in France
- Warranty against hidden defects

10. Contact

For any questions regarding returns or refunds:
📧 Email: contact.clariaglow@gmail.com

We commit to responding within 24 hours (business days).